The most in-depth piece on tipping customs throughout the world, consisting of more than 8,000 words on the subject.
View from the Wing
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LBJ reported yesterday that Delta SkyMiles awards priced out differently if he was logged in vs. logged out. Oddly, prices were coming out higher for him when he was logged in.
Some problems are exceptionally difficult to solve. And then there are problems that seem like they should be relatively easy to address, but never actually do get solved. Like, for example, the problem of airline seat recline and how it should be handled by passengers.
Frontier Airlines recently announced it was getting rid of its current EarlyReturns elite levels and replacing them with one elite level with very limited benefits. They didn’t say it quite like that. But they didn’t gloss it up too much either.
According to an MIT study, online reviews can be skewed dramatically due to a social “herd effect” – which mostly results in over-ratings.