LBJ reported yesterday that Delta SkyMiles awards priced out differently if he was logged in vs. logged out. Oddly, prices were coming out higher for him when he was logged in.
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Do you think there is a snowball’s chance in hell that Delta’s dynamic award pricing might actually lead to reduced awards on low-demand routes?
An open letter to Delta SkyMiles management with a out-of-the-box, user-centric suggestion related to their recent decision to eliminate frequent flyer award charts that just might help them keep their jobs.