It seems as a general rule we have lost our way with regard to the agreed upon meaning of the term “first class”. That or United is either crazy or lying to us.
You don’t have to be a customer service expert to know that if a company’s customers are compiling photographic evidence of service issues expressly because they believe the company in question will call them liars unless they have proof, well, that company has a customer service problem. Emirates, based off of a thread started by m3red on…