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Emirates: Customer Service You Can Count On

You don’t have to be a customer service expert to know that if a company’s customers are compiling photographic evidence of service issues expressly because they believe the company in question will call them liars unless they have proof, well, that company has a customer service problem. Emirates, based off of a thread started by m3red on…

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How to Survive an Airline Crash

Ok, that title might be a bit misleading. In point of fact, I can’t actually offer a surefire way to survive an airline crash and neither can any of the posters in this thread about watching the safety presentation. Some of the posters however – corporate-wage-slave and greg5 to name two – allude to research that suggests passengers who pay attention…

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Southwest Feels Pretty … Coy

On Dec. 17, Southwest Airlines posted a teaser on its “Nuts About Southwest” blog: Could it be? Yes, it could. Something’s coming, something good, If I can wait……… Something’s coming, I don’t know what it is, But it is Gonna be great! And since Dec. 17 FlyerTalkers have been trying to guess what this could…

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Sophie’s Choice for Long Haulers

As the airlines continue to a-la-carte every service and product they can figure out a way to separate into pieces and parts, imagine this hypothetical scenario. You are booking a 10-hour flight in economy and are given the option to choose either a relatively comfortable seat and a good selection of in-flight entertainment OR good…

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Chernobyl, Nearly 30 Years Later

I imagine anyone who enjoys “The Walking Dead”, “28 Days”, “Jericho”, “Night of the Comet”, “Alas Babylon” or any other post-apocalyptic story – zombified or otherwise – would enjoy a visit to Chernobyl and the nearby ghost town of Pripyat. But if you’re like me, your better half might not agree on the priority of…

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What Did We Talk About Before Internet Pricing Errors?

Ok, let’s just get this out of the way. Yes, this is yet another thread about an online pricing error. In this particular case, AirMileMillionaire was offered and accepted a really good award price for a business-class seat – 100,000 Delta SkyMiles instead of the usual 150,000. It wasn’t get-lifetime-elite-status-and-a-million-miles-for-$1,000 good, but good nonetheless. Too good from…

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